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Service commitments

Our commitments are written to be verifiable, not to be impressive.

Response time

Every request receives a technical qualification within 48 business hours.

Confidentiality

A confidentiality agreement is signed before any technical exchange involving sensitive information.

Single point of contact

The engineer who scopes an engagement stays on it through delivery.

Quality

Every deliverable goes through a systematic quality review before handoff.

Counter-verification

A retest or post-remediation counter-verification is included per each service's terms.